![]() ![]() Until we can attend to your inquiry, please refrain from submitting multiple tickets to ensure that we can promptly assist you.ĭownload the Binance.US app to trade on the go: iOS | Androidįollow us to stay up to date with Binance. Your inquiry is important to us and we appreciate your patience in awaiting our reply. After submitting your support ticket, Binance will review your request and confirm the deletion of your account. This just means we still have your original ticket, and it has been updated with your most recent submission. Step 7: Wait for confirmation from customer support. To help us provide you with a timely response, multiple support inquiries about the same issue will be merged together, and the new ticket will show as closed. Our support team is working around the clock to respond to all requests in the order received. Keep an eye on your email inbox for our reply.Provide as many relevant details about your issue as possible.Select the appropriate categories from the drop-down menus.Use the email associated with your Binance.US account when creating a ticket.All communications on your ticket(s) will then be handled through email. Please provide as much information as possible when creating your request, as this will help us to help you. To file a support ticket via email, navigate to the Submit a Request page.Īfter submitting a support request, you will receive a confirmation email from (check your junk folder if you do not see it) to confirm we've received your request and provide your ticket ID number. Please note that a Binance.US customer support agent will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. ![]() You'll be connected to one of our customer support agents.Ħ. If our virtual assistant was unable to solve your request, click the Unsolved (thumbs-down) icon. Continue to the next step if you want to be connected to a customer support agent.ĥ. Describe your request to retrieve relevant support center articles. You'll be initially connected to our virtual assistant. Or Continue as Visitor and enter your email address.Ĥ. Click Log In (Recommended) so our support team can better assist you with your request. Click the Chat icon on the bottom rightģ. You'll be connected to one of our customer support agents.Ģ. You'll be connected to one of our customer support agents. If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs-down) icon.Ħ. Describe your request and tap the three arrows on the bottom right to retrieve relevant support center articles. You'll initially be connected to our virtual assistant. Tap the Chat (headset icon) on the top of the screenĤ. Tap the User Profile icon on the top left corner of the app homepageģ. To chat with a live support team agent, follow these instructions: On appĢ. Otherwise, select how you would like to contact support below: For general inquiries and answers to commonly asked questions, visit our Support Center. Always avoid clicking links or answering emails/messages from unknown senders.īinance.US customers can reach our customer support agents 24/7 via email, or live chat during select operating hours. The final decision as to the regulatory settings is one for government,” Longo said.Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. “As we have said before, Asic supports a regulatory framework for crypto with a focus on consumer protection and market integrity. Binance can remain a member of the Australian financial complaints authority until 8 April 2024.Īsic has repeatedly warned that many crypto products and services are not regulated and has urged crypto users to be prepared to lose any funds they invest. The exchange must close any remaining open positions by 21 April. “ AFSL gives you the impression, especially for the general public, that it is legal, but what is legal is not the cryptocurrency, it is the general financial product they are otherwise providing.”įrom 14 April, Binance clients will not be able to increase derivatives positions or open new positions. “I think many have this impression that if an AFSL … then protected, but in fact they’re not really fully protected,” she said. “Our targeted review of these matters is ongoing, including focus on the extent of consumer harms.”ĭr Angel Zhong, an associate professor of finance at RMIT, said in November that many investors do not know what AFSLs cover and might assume it would cover cryptocurrency exchanges, giving the company more credibility. “Retail clients trading in crypto derivatives are afforded important rights and consumer protections under financial services laws in Australia, including access to external dispute resolution through the Australian financial complaints authority. ![]()
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